Huntsville Utilities will restart late fees and service disconnections for unpaid accounts on January 5, 2026, after temporarily pausing the policy.
Temporary Suspension During Transition
The suspension had been in place since August while the utility transitioned to a new software system. It was extended during the recent government shutdown to assist customers during that period.
What Customers Need to Know
Accounts with outstanding balances after January 5 could face late fees or service interruptions. Officials advise customers who may be behind on payments to contact the Customer Contact Center at 256-535-1200 or email [email protected] for assistance.
Account Security Reminder
Huntsville Utilities emphasizes that, for security reasons, account inquiries should not be submitted via social media.
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